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SMS Program

OEE IntelliSuite Production Alerts

Facility personnel can choose to receive production alerts by text message. This page describes what the program sends, how consent is collected, and how to stop receiving messages at any time.

Program summary

Program name
OEE IntelliSuite Production Alerts
Who receives messages
Authorized personnel at a facility that licenses OEE IntelliSuite, who have entered their own mobile number and given consent themselves.
Message type
Transactional operational alerts only. No marketing, promotional, or sales content is ever sent through this program.
Message frequency
Varies. Messages are triggered by production events such as unplanned downtime or a metric falling below target, so volume depends on the facility and its configured alert rules.
Cost
Message and data rates may apply. OEE IntelliSuite offers texting-alert plans with included monthly volume and a published overage rate.

See our pricing page for current texting-alert plan details.

How people opt in

The opt-in happens in the Pulse application rather than on this website, because the alerting lives in your own deployment rather than on anything of ours. Consent is always given by the person who owns the phone.

  1. The user signs in to their facility’s Pulse instance using their own credentials.
  2. The user opens the Texting alerts screen, under Settings, and enters their own mobile number. Numbers cannot be added on another person’s behalf.
  3. The user checks a consent box, unchecked by default, next to the disclosure shown below.
  4. The consent record is stored with the user identity, the mobile number, a timestamp, and the version of the disclosure that was displayed.
  5. Alerts begin only after that consent record exists. A number with no consent record is never messaged.

Consent language shown at the time of opt-in

I agree to receive automated production alert text messages from OEE IntelliSuite at the number provided. Message frequency varies based on production events. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.

Sample messages

OEE IntelliSuite alert: Line 3 Packer has been DOWN for 15 minutes (since 2:42 PM). Reason: Mechanical Fault. Reply STOP to unsubscribe.

OEE IntelliSuite alert: Cell 7 OEE is 46% for the current shift, below the 60% target. Reply STOP to unsubscribe.

Getting help and unsubscribing

Stop receiving messages

Reply STOP to any message to unsubscribe immediately. No further alert messages will be sent to that number, though your carrier or our messaging provider may return a single confirmation that you have been unsubscribed. You can also clear your number on the Pulse Texting alerts screen.

Get help

Reply HELP to any message, contact your plant administrator, or email [email protected] .

How we handle your number

Mobile numbers collected for this program are used only to deliver the production alerts described above and the related help and opt-out replies. We do not sell or rent them, and they are not used for marketing. Numbers are stored within the customer deployment that collected them. The only third party they are shared with is our messaging provider, which receives a number solely to deliver a message on our behalf. We may also disclose a number where required by law.